vero insurance

vero insurance

General enquiries

How to contact Vero

Contact Vero Monday to Friday via email, phone or fax. We welcome any questions, feedback or comments you may have about this site or any aspect of our business.

For all General Enquiries

online Online: 

Call Phone: 13 18 13

Monday - Friday 8:30 - 5:00pm AEST

email Email: veroinformation@vero.com.au

fax Fax: 1300 710 929

 Post: address

GPO Box 3999, Sydney NSW 2001, Australia

Qantas Business Rewards missing Qantas Points: Please email qantasrewards@vero.com.au 

Lodge a new claim

When you make a claim you want it to be simple, easy and fast. That’s what you get with Vero.

How to lodge a claim

Simply phone the appropriate claims department below and we’ll do our best to process your claim as quickly as possible. At Vero our claims professionals have specialist knowledge for each of our product lines.

Domestic Home & Motor 

Purchased through an insurance broker

Call Phone: 1300 888 073

email Email: lodgeclaim@vero.com.au

fax Fax: 1300 006 150

Purchased through a financial institution / bank

Call Phone: 1800 132 223

Recreational Vehicle - CIL Insurance

Call Phone: 1800 112 481

Travel

Call Phone: 1800 646 279

email Email: veroclaims@travelclaims.com.au

If you are calling from overseas, please phone: +61 (7)3305 7057

Business/Commercial

Call Phone: 1300 888 073

email Email: lodgeclaim@vero.com.au

fax Fax: 1300 006 150

Marine

Call Phone: 1300 664 201

email Email: claims@vero.com.au

fax Fax:(02) 8121 0949

Please click here for after hours Marine claims.

Construction

Call Phone: 1300 888 073

Monday - Friday 8:30 - 5:00pm AEST

email Email: claims@engineeringclaims.com.au

fax Fax: (03) 9245 8027

Engineering 

Call Phone: 1300 888 073

email Email: engineeringclaims@vero.com.au

 Fax: 1300 710 929

Enquiry about an existing claim

If you would like to enquire about an existing claim, please call us on the numbers below between Monday-Friday 8:30am - 5:00pm AEST.

Please have your claim and policy numbers and our claims professionals will promptly respond to your enquiry.

Domestic Home & Motor

Purchased through an insurance broker

Call Phone: 1300 888 073

email Email: claims@vero.com.au

fax Fax:1300 066 950

Purchased through a financial institution / bank

Call Phone: 1800 132 223

Recreational Vehicle

Call Phone: 1800 112 481

Travel

Call Phone: (07) 3305 7394

email Email: veroclaims@travelclaims.com.au

fax Fax: (07) 3305 7005

If you are calling from overseas, please phone: +61 (7)3305 7057

Business/Commercial

Call Phone: 1300 888 073

email Email: claims@vero.com.au

fax Fax:1300 066 950

Marine

Call Phone: 1300 664 201

email Email: claims@vero.com.au

fax Fax:(02) 8121 0949

For after hours queries for an existing marine claims.

Construction

Call Phone: 1300 852 633

email Email: claims@engineeringclaims.com.au

fax Fax: 1300 710 929

Engineering

Call Phone: 1300 562 398

email Email: engineeringclaims@vero.com.au

fax Fax: 1300 710 929

Reducing insurance fraud

Vero cares about insurance fraud.

You can help by reporting any suspected insurance fraud to our dedicated hotline on 1300 881 725 or by completing the online notification form. You can remain anonymous should you wish.

New or existing policy queries

Please contact your Insurance Broker for further information relating to Vero policies.

For assistance in finding a broker visit www.needabroker.com.au

Alternatively, for queries relating to policies through a financial institution / bank, please call Phone: Call 1300 794 133

If you are calling from overseas, please phone: Call +61 (8) 8205 5485

Monday-Friday: 8:30am-7:30pm AEST

Saturday: 9am-5:30pm AEST

email  Email: policyenquiries@vero.com.au

Service of legal documents

Vero is part of the Suncorp Group, and the contact details for service of legal documents(including writs, subpoenas, and garnishee orders) are the same across the Group.